Support & FAQ

Welcome to the Gildrive support page. Here you’ll find clear answers about plans, listings, accounts and privacy. If something is missing, write to us with the form at the bottom of the page.

Frequently Asked Questions (FAQ)

For Automotive Professionals

Gildrive is a directory of automotive professionals: mechanics, body shops, tyre shops, car washes and other services. Drivers search by service and location and contact businesses directly.

Unclaimed listings are created from publicly available business information (name, address, phone, website, opening hours). They are marked as not verified until the owner claims them. If something is wrong, claim the listing to correct it, or write to us.

Open your listing and press “Claim”. Create a free account or log in, and choose a plan (Starter is free). You can attach a proof of ownership (optional). Each claim is checked by our team before approval. Once approved, the listing is verified and managed by you.

Claim the listing to edit it from your dashboard. To have it removed, write to us with the form below from an address of the business: we remove it within 7 days.

A verified listing has been claimed by its owner and approved by our team. Unverified listings come from public sources and have not been checked by the owner.

Log in and open “My listings” in your dashboard. From there you can update information, photos, opening hours and services.

Plans and subscriptions

  • Starter — free, no expiry: one verified listing in one category, with company name, tagline, header image, logo, description, contact information, location, analytics and support.
  • Professional — €190 per year: one listing with all Starter features plus image gallery, direct messages (chat), WhatsApp number, opening hours, video presentation, social profiles, accepted payments, list of services, events, certifications, terms and conditions, driver reviews and priority support.
  • MultiServices — €490 per year: up to 5 Professional listings, each in a different category (for example Tyre, Mechanic, Body Shop).
  • MultiPoint — €990 per year: up to 25 Professional listings, any mix of locations and categories.

Full comparison on the Plans page.

The Starter plan is one per account. To publish more listings, choose MultiServices or MultiPoint.

Paid plans last 365 days and renew automatically for another year, unless you cancel before the renewal date.

The first listing you created after registering goes back to the free Starter plan: it stays online and verified, with Starter features. Your other listings go offline and can be reactivated by subscribing again.

Yes. From your dashboard you can switch your listing to another plan at any time.

You can cancel at any time from your dashboard. The plan stays active until the end of the year already paid and is not renewed. Amounts already paid are not refunded.

Paid plans are for businesses only. Prices include VAT.

Promotions move your listing higher in search results for a fixed period: Promo 30 (30 days, €9), Promo 60 (60 days, €19), Promo 90 (90 days, €29). They are one-off payments and do not renew.

Account and privacy

Log in, open your account settings, go to Security and choose “Delete account”. You’ll be asked for your password and a confirmation. Warning: deleting your account permanently deletes all your listings too. Cancel any active subscription first.

Everything is explained in our Privacy Policy (link in the footer). You can change your cookie choices at any time with “Cookie preferences” in the footer.

For drivers

Use the search on the home page or the Explore page: choose the service and the area, then filter results by distance and opening hours.

Yes. Searching and contacting professionals is free.

Use the phone, website or WhatsApp shown in the listing. Professional listings also offer direct messages (chat).

Logged-in users can review a business. Reviews are public. If you see an abusive or false review, report it to us with the form below.

No. Agreements, bookings and payments are made directly between you and the professional.

The assistant gives general guidance on car problems. Its answers can be inaccurate and do not replace a professional inspection. Your questions are processed by Google Gemini.

Some links on the site are affiliate links: if you buy through them, we may receive a commission, at no extra cost to you.

Common Issues & Troubleshooting

Check your email and password. If you forgot the password, use “Forgot password?” on the login page.

Check that the listing is published, verified and has address and category filled in. Changes can take a few minutes to show.

Allow location access in your browser and device settings, or type the city in the search.

Contact Us

Gildrive is run by Teknicals Products AG (company details in the Impressum). Write to us with the form: we reply within 2 working days, within 24 hours for Professional, MultiServices and MultiPoint customers.